Lessons In How To Talk To Your CSR

 I work for a large bank.

I'm lucky enough that I am able to work from home, so that's pretty awesome. I go to work every day in my pajamas, I'm in my office for 8 hours a day, but I'm comfortable.

I work for the customer care center and let me tell you, some of these customers really...just have no phone etiquette whatsoever. It's like, did your parents not ever teach you to talk on the phone? Here are some of the things callers do that really just irk me.

1: Mumbling. Don't mumble. I can't hear you when you do that. Especially when you hold your mouth so close to the phone that I'm pretty sure I could get your cold. When you do that, it makes you very muffled and hard to understand, which is going to make me have to ask you to repeat yourself and we both know that isn't fun.

2: Get upset. I am a bank employee. I have no control over how much money is in your account. Don't get mad at me because you have spent too much, got dessert with your meal, and now have an overdraft. Not my fault, nor is it my problem. Also, don't get mad  at me because you are denied your 5th overdraft fee refund. Yes, I think charging people who have overdraft is ridiculous but thems the breaks kid.

3: Don't give me a description of where the ATM is. I don't know the area you are in *most likely*. For all you know, I'm in a hut in the middle of desert. I mean, I'm not...I'm in a home in Elsmere, Kentucky but still. I've never been to Texas, I don't know what street the bank is on. I need your zip code to look. And a street name would help.

4: Yes, I see you have quite a few zeros in your account balance. You having a small fortune does not mean you get special treatment. Nor does it mean you can treat me like crap. I have access to your account...I'll shut that debit off faster than you can says "Grey Poupon". *I wouldn't really do that, but OH have I thought about it!*

5: Don't get mad at me because you were careless with your debit card and now, someone has those numbers and is spending a small fortune, which has caused us to put a security hold on said card. It's for your protection. You'll thank us later.

These are just a few thoughts I had. There will be more. Maybe I should make this a series...

Anywho....

Today’s post is a writing challenge. This is how it works: participating bloggers picked 4 – 6 words or short phrases for someone else to craft into a post. All words must be used at least once and all the posts will be unique as each writer has received their own set of words. That’s the challenge, here’s a fun twist; no one who’s participating knows who got their words and in what direction the writer will take them. Until now.

My words are "cold ~ dessert ~ desert ~ fortune ~ card" and they were submitted by the Fairy Blogmother herself, Karen from Baking In A Tornado. Thank you for the words! Sorry I was late.

Sit back and see what my friends have in store for you.

Baking In A Tornado                          Baking In A Tornado

On the Border                                   On the Border

The Diary of an Alzheimer’s Caregiver   The Diary of an Alzheimer's Caregiver

Climaxed                                          Climaxed  

Part-time Working Hockey Mom            Part-time Working Hockey Mom